Privacy Policy

Introduction

ScentRealm respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of information as outlined in this policy.

What Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Contact details

  • Order and purchase information

  • Communications you send to us

  • Website usage data (via cookies and analytics)

We only collect information that is reasonably necessary to operate our business.

How We Collect Information

Personal information is collected when you:

  • Make a purchase

  • Join an interest list or mailing list

  • Contact us via email or forms

  • Interact with our website

  • Use features such as newsletters, promotions, or enquiries

How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Respond to enquiries and customer support requests

  • Send order updates or service-related emails

  • Notify you of product availability or promotions (if you opt in)

  • Improve our website, products, and services

  • Meet legal and regulatory requirements

We do not sell or rent your personal information.

Email Marketing

If you subscribe to our mailing list, you may receive promotional emails from ScentRealm. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies & Analytics

Our website may use cookies and third-party analytics tools to improve user experience and understand website traffic. Cookies do not personally identify you.

You can disable cookies through your browser settings if you prefer.

Disclosure of Information

We may disclose your personal information to:

  • Payment processors

  • Website hosting and ecommerce platforms

  • Email marketing services

  • Service providers necessary to operate our business

  • Legal or regulatory authorities where required by law

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no method of online transmission or storage is completely secure.

Access & Correction

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable timeframe as required by law.

Overseas Disclosure

Some third-party service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

Changes to This Policy

ScentRealm may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the website constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

📧 scentrealm.info@gmail.com